NB.: In case of dispute, only the French version of the current terms and conditions will be legally binding. This ticketing service is managed by LUXTRAM SA, co-organizer of the Mobil-Lux congress, whose registered office is located at 61, Circuit de la Foire Internationale, L-1347 Luxembourg (Luxembourg), registered at The Luxembourg Trade and Companies Register (RCS) under the number B 191146, hereafter referred to as “MOBIL-LUX”. These general terms and conditions apply to tickets purchased through the online ticketing system as well as directly from MOBIL-LUX.
I. PURCHASE OF TICKETS
The purchaser formally acknowledges that he/she has read and accepted the following general terms and conditions of sale before finalizing the purchase of tickets. The purchase is only complete once payment has been received.
II. RIGHT OF WITHDRAWAL
In accordance with the Luxembourg Consumer Code (art. L.222-9, paragraph 7), the purchaser does not have the right to withdraw from the contract and/or purchase. The tickets for the Mobil-Lux congress are indeed excluded from the right of withdrawal by the above-mentioned article.
III. TICKET PRICE AND SYSTEM AND SHIPPING COSTS
The ticket price is quoted in Euro inclusive of all taxes. Some fees related to the payment system may apply for each ticket sold. These and any other charges that may be applied in exceptional cases are in addition to the basic ticket price and are to be paid by the ticket buyer. These charges will be clearly communicated to the buyer prior to the completion of the payment process and include the provision of a scannable Print@Home or Mobile ticket to the purchaser.
IV. SECURING PAYMENTS
Luxtram has entrusted its online ticketing payment system to Wordline, a service provider specialising in the security of online payments. Wordline guarantees the confidentiality of bank information, secured by the SSL protocol, which checks the validity of access rights during payment by bank card and encrypts exchanges in order to guarantee confidentiality.
As part of the fraud prevention, Wordline has implemented the 3D Secure payment (or Verified by visa or MasterCard SecureCode), a payment system based on authentication. This service is free of charge and can be implemented for Visa or MasterCard payments. This system allows the purchaser’s bank to verify their identity at the time of payment. As the identification process is specific to each bank, please check with your bank which authentication process is applied.
V. DELIVERY OF TICKETS
Once payment has been duly received, the order is confirmed and a confirmation e-mail is sent to the address indicated during the ordering process. This email may take up to 1 hour to be generated.
Please contact us by email at firstname.lastname@example.org in case you have not received your tickets 72 hours before the start of the congress. If you wish or require additional information, please provide all relevant information, including order number, email address and full name.
The confirmation email will contain a download link allowing you to download a PDF document containing your tickets. You will need the latest version of Adobe Reader to read and print it. Each page of this document corresponds to one ticket.
VI. EXCHANGE AND REFUND
The ticket is neither refundable nor exchangeable. It will not be replaced or refunded in case of loss.
VII. MODIFICATION AND/OR CANCELLATION OF THE CONGRESS
For circumstances beyond our control, changes may be made to the announced programme, the venue or the timetable. These changes will be published on our website www.mobil-lux.lu. The buyer will, as far as possible, be informed in writing (by email) of the cancellation of an event or of a change of date and/or venue.
No refunds or exchanges will be made for changes. Tickets will only be refunded if the congress is cancelled.
Under no circumstances shall the organiser be obliged to reimburse the booking or administration fees, but only the face value of the ticket. Free tickets will not be refunded or exchanged.
VIII. VALIDITY AND USE OF THE TICKET
The ticket is only valid for the event it relates to. Each ticket contains a QR code that allows entry by scanning. Tickets can be printed out or presented and scanned from a smartphone.
The ticket is not valid without its QR code. The ticket holder must be able to prove his or her identity or the name stated on the ticket. The ticket must be kept until the end of the event. At the entrance, each visitor will receive a personalized identification badge, which will allow him/her access to the conference premises throughout the event.
By entering the event site, the buyer accepts the event’s internal and sanitary regulations in force at the time.
It is strictly forbidden to reproduce, duplicate or counterfeit a ticket in any way. Reproduction of the ticket and the use of a copy of the ticket are punishable by law. The ticket may not be used for commercial or promotional purposes without the prior written permission of the organizer. Tickets may not be resold under any circumstances.
IX. PERSONAL DATA OF THE BUYER
When ordering tickets or other products, the purchaser will be asked to provide a number of personal details. The processing of this data is necessary to enable MOBIL-LUX to deliver the order, to deal with questions or to keep the buyer informed in the event of a change in the programme or a change of time or place.
The buyer authorizes MOBIL-LUX to send newsletters to inform him/her of news about the congress and future events and other information relating to its activities. If the buyer no longer wishes to receive information from MOBIL-LUX, he can unsubscribe from the newsletter at any time by using one of the links provided in the newsletter.
For more information on the processing of your personal data, we refer you to the terms of our personal data protection policy.
X. CONTRACTUAL RELATIONSHIP
The general terms and conditions of sale define the contractual relationship between MOBIL-LUX and the buyer. MOBIL-LUX has the right to modify the content of its terms and conditions of sale and its sales site at any time and without prior notice. These modifications come into force as soon as they appear on the website, unless otherwise stated.
XI. APPLICABLE LAW IN CAS OF DISPUTE
The courts of the jurisdiction of Luxembourg are exclusively competent for any dispute.
These general terms and conditions of sale are valid as of 1 December 2022.